Refunds & Returns

Returns policy

All of our items displayed on this website are hand crafted by professional jewellers.

We inspect each item before listing and posting.

For your peace of mind:

We will refund the purchase price if we are contacted within 5 days after you recieve your item. However , we do not give a refund for the initial postage cost and you are responsible for all return postage and insurance.

We reserve the right to refuse refunding those who do not contact us within 5 days of your items being recieved.

Sunrise Opal Mines must be notified of your intention to return the product before this period ends. All goods must be received undamaged and in original condition before a refund will be issued. All transactions including refunds are processed in Australian Dollars, therefore refunds may vary according to exchange rate fluctuation. Sunrise Opal Mines is not responsible for any variation in currency exchange rates which result in a varied refund.

In our experience, it is rare for import taxes to be imposed by your home country. However, it is still possible that customers may be liable to pay import taxes imposed by their government upon arrival of their goods. This differs from country to country and we have no control over which taxes may be charged. In the case of a refund, the customer must bear all costs associated with import taxes as it is not possible for Sunrise Opal Mines to refund this amount or other costs associated with importing goods. Customers should research their country's import tax policies prior to making a purchase.